It is very difficult to get through GE capital retail Bank's phone system to talk to a live person.Customer Service personnel has bad attitude which is very disappointed.
I had set up multi-payment online and their system screwed up in the middle of the 6 month period by stopping the transaction from my bank. I didn't know this issue until I received GE email notice.
When I called GE customer server explained their online payment system error caused no payment on that month and I shouldn't be charged late fee, but they didn't refund the late fee had been applied to my account.Based on My experience with GE capital retail Bank, I will not do any business with this bank in the future.
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- 2 out of 5
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